Multi word phrases- Market Leader Int

The part of a company or a specialist company that receives many telephone calls, e.g. a help desk- Call centre

Sending the jobs outside your company- outsourcing

The top person who is involved in the day to day running of the company, below the chairman- Chief Executive (CEO)

A big look at how all the ways you can do business can be changed- A major review of our operations

A big change in the structure of the business- A major reorganization

The department that looks after our clients’ needs- Customer services

A few different choices – A range of options

Inside the company- in-house

The southern part of the UK- The South of England

Staff who work less than 40 hours- part time employees

Approximate reduction in costs- estimated savings

You have heard lots of good things about the company= they have an _________ _________- excellent reputation